Many companies have invested over the years in digitalizing the learning for their arrival experience. V Cruises has been on that path for more than 5 years and has been awarded the best River Cruise Line in the World via the Conde Nast Readers' Choice Awards.
How was that done? A company that has grown multiple times in size over the short span of five years is in need to train large amounts of staff on some very specific and detailed procedures and guest engagement points. In fact, more than 3000 staff when through a rigorous training that included a digital arrival journey, engaging the staff member online via an eLearning platform in all standards and procedures. The dry, paper based standards were transferred into engaging online modules that were accessible to staff 24/7 and could be repeated as often as liked. The highly interactive program was simple to use and allowed for a full tracking and overview of the learners including multiple language options.
Well, it must have worked considering the fact that the company has made it to the top! Well Done!
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