The best in customer service or faking Trip Advisor?

Have you ever wondered how a hotel gets a top rating at Trip Advisor. Well look at L`oscars feedback site, and you know. There are just over a hundred reviews with 96 of them being excellent, while few, show room for improvement.

CraigJCalhoun, a Trip Advisor user is quoting:

`Terrific boutique hotel

With a great location at High Holborn, L'Oscar also offers attentive service, distinctive style, and attractive, quiet rooms. It's only been there a year or so and I had missed it's arrival on my previous trips to the area, but now it goes to the top of the list.

Staff are friendly and meet all needs quickly. Service is personal. The whole experience is comfortable and stylish at the same time. The style could easily play as overdone - and to me does in the restaurant. But it does make L'Oscar stand out. Restaurant quality is good; food is inventive (which means you shouldn't expect too many comfort food standards). Amenities are excellent. And remarkably since this is a busy and often noisy area, rooms are quiet as well as comfortable. I will be back.`

But is it only the service and design experienced in the hotel that drives such as a review? No it is the aftermath that also counts. The experience even beyond the checkout. L`oscar and his team are going the extra mile to reply to each and every comment on Trip Advisor,  may it be praising or destroying. Each person that has posted is receiving a thank you for whatever constructive comment they have given.

Customer Service beyond the obvious! Well Done!