Don’t try to hide, stand for it! That is the unspoken slogan of a restaurant in Southern Ukraine. A place in a city that has seen seafarers flogging in during the summer, and nobody, well few people during the winter month.
All tagged customer focus
Switching sides or switching focus
Switching sides is based on the belief of a Customer Service Development department (CSD) versus a Learning and Development department (L&D). Three strategic stages connect and enable the CSD namely; Waigaya, a base for creative customer service development; Poka Joke, a practice for quality assurance and fail saving; and The Community of Practice, a development zone for active knowledge sharing.